In our experience with joocasinologin.com , the transfer portfolio is extremely extensive. In particular, direct booking systems are presented above average. The casino provider works with regional financial service providers in many countries. Australian customers can use Sofortüberweisung.de, Trustly, GiroPay or Instant Banking, among others. Players at Austrian casinos can send their bank transfers to their gaming accounts online using EPS. A mandatory double Paysafecard and Ukash are available in the pre-payment area. Visa and MasterCard credit cards are recognised, as well as Entropay virtual card.
There are also many e-wallets available. Only Skrill from Moneybookers, Neteller, Instadebit, Webmoney or EcoPayz are mentioned here. PugglePay is a speciality.
Payments are quick and easy. The internet service provider always tries to refund up to the deposit amount using the same payment method. Customers only have the choice of the transfer route when they win higher amounts. At this point, Joo Casino naturally shows itself to be a serious and safe online casino. Before the first withdrawal, a legitimacy check of the players is required. The provider tries to nip any attempt at fraud in the bud.
As the name suggests, Joo Casino Malta Limited is registered and licensed on a Mediterranean island. The approval of the Malta Gambling Authority also ensures a legally safe environment for players from English-speaking countries. In addition, the supervisory authority ensures that strict and stringent controls are in place so that the issue of fraud at Joo Casino does not really arise.
Joo Casino's customer service was very good in the first few years. The customer service staff always tried to give users advice and help. Any problems were resolved surprisingly quickly with the help of the online service provider.
In the meantime, however, the casino has made further improvements. The fastest way to get in touch is via live chat 24 hours a day. In addition, email addresses have been broken down by subject matter. In addition to the direct support address, the casino manager can also be contacted in person at Joo Casino. There are also other email accounts for promotions and game monitoring. The online casino has also had hotlines in several countries for several months. In Australia, Joo Casino operates with a "regular" landline number, so there is virtually no charge for the call.
For most questions, there is no need to contact customer support anyway. The FAQ menu on the homepage is extremely comprehensive and helpful. The entire service area certainly deserves top marks in our test. The online casino emphasises that it operates seriously and without any rip-offs.
The website conveys the atmosphere of a noble casino without being overwhelming. Joo Casino uses a very clear boxy design that makes it easy to navigate. The main menu items are clearly linked to the site title. The Casino News section, where Joo Casino publishes some stories in addition to current gaming events, should be highlighted positively.
The mobile app for smartphones and tablets deserves special praise. The optimised version of the website can be used with any new device without downloading, regardless of system. Thus, there are not several apps for every operating system, such as iOs for iPhone, iPad or Android, but a website optimised for mobile devices. Users currently have an exciting choice of more than 70 games on the go. With this value, Joo Casino mobile is at the absolute top of the range. Top in-app games include slots such as Thunderstruck, Immortal Romance and Riviera Riches, growing jackpots such as Mega Moolah or Major Millions, and table games such as European Roulette or Vegas Strip Black Jack.